Email

Send us an email to membersupport@hi.com. For the fastest resolution, please:

- Provide as much detail as possible regarding your issue
- Please do not submit multiple tickets for the same issue—we will get to your ticket as quickly as possible.

Twitter

We use Twitter to provide status updates regarding hi services. For security and privacy reasons, we're unable to assist with account-specific issues via Twitter. Please submit an email request for inquiries specific to your account.

Phone

Please be aware that we currently do not offer any phone support with a live agent.

Security Notice: hi Support will NEVER ask you to share your password or 2-step verification codes, or request that you install remote sign-in software on your computer. If anyone claiming to be associated with hi Support requests this information, immediately contact us. hi will also NEVER make outbound phone calls. Please do not comply with anyone who called you claiming to be hi Support.

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