FAQs - hkx.hi.com

Everything you need to know about setting up your account and trading on the platform

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Written by Angelina
Updated over a week ago

I am a new member. How do I sign up?

Head to the site and follow the instructions to sign up for hi

You’ll need to provide:

  • Your Phone Number or Email

  • Password

  • Referral Nickname - use “sean” to sign up

  • Choose your nickname

I am an existing hi member living in Hong Kong. Do I need to create a new hi account?

Nope, just log in with your credentials on the site - hkx.hi.com

Can I continue to use the hi App while in Hong Kong?

Yes, to continue earning yield on your assets. To buy and sell crypto assets, you must use the new Exchange

Do I require separate funds for the trading account?

Under the new regulations, all you’ll need to do is transfer your assets over from your hi Crypto Account to your HKX Account, which should take no longer than three seconds.

Please note that the HKX Account is solely for trading purposes on hkx.hi.com

How do I transfer funds to my HKX Account?

Follow these steps;

  1. Log in to your account on hkx.hi.com/

  2. Click on your User Profile at the top right of the page and tap on Assets

  3. Under ‘HKX Account’, select the currency and transfer your assets of choice over

What KYC Level do I need to be to trade using the hi Exchange for Hong Kong?

Please note that you’ll need to be at least KYC Level 1 in order to be able to withdraw funds

Are there any trading fees?

Currently a minimal fee of 0.2% is charged. Trading fees are subject to change as the full exchange functionality is deployed.

If you require any additional assistance, please don't hesitate to contact us at cs@hkx.hi.com or hkx_support@hi.com. We are always happy to help in any way we can.

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