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How can I protect myself online and keep my funds safe?
How can I protect myself online and keep my funds safe?

A helpful list of best practices to apply when accessing from your device.

Harriet avatar
Written by Harriet
Updated over a week ago

At hi, we put security first, always. Security and data privacy assessments are built into our processes, so you can rest assured that your funds are safe with us.

That said, you also have an important role to play when it comes to securing your account, which is why we put together a helpful list of best practices for you to apply when accessing hi from your device.

Keep your hi account and funds safe

  1. Avoid using public WiFi networks and poorly-secured connections. These networks can be used to steal login credentials, credit card numbers, and other sensitive information when you’re connected.

  2. Always use your own device when accessing any of your accounts. Shared devices can be set up to access personal data, like tracking and collecting passwords from users.

  3. Install our apps from the Apple App Store and Google Play only. Apps downloaded from unknown sources might contain malware.

  4. Cryptography protects us from unwanted hacking and data breaches. Always double-check your deposit/withdrawal details. Avoid typing the transaction details manually.

Keep your devices safe

  1. Remember to log off online sessions and clear the browser cache after that.

  2. Install antivirus software on every device you use. Windows comes standard with Windows Defender, which provides a layer of protection. Macbooks generally offer good protection against viruses by default, but it’s always a good idea to avoid suspicious-looking websites and emails. You should always hover over a link to double-check where it is actually taking you.

  3. Keep your system and apps updated to the most recent version. Always install updates when they become available. You can also check if your hi App is the latest version by going to the App Store or Google Play. It’s important to update to the latest version because it may contain important security features.

  4. Remove file and printer sharing for your computer, especially when it is connected to the internet. File or printer sharing can give malicious third parties access to sensitive information.

  5. Set a schedule for backing up your critical data. You can use Google Drive or other popular cloud storage solutions to back up your important files.

  6. Use Multi-Factor Authentication. Using MFA, such as Google Authenticator, adds an extra layer of security to your account.

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