Activating your IBAN takes just a few minutes.

Step 1

  • Open your hi App

  • Select Wallet

  • Select IBAN

  • Select Activate

Step 2

  • Select the desired currency for your personal IBAN

Step 3

  • Input your credentials, some of these will be pre-filled if you have completed Identity Verification (KYC).

  • Use only Latin Characters

Step 4

  • Your details will then be reviewed by our system, typically within a few hours.

Step 5

  • While your details are under review, you will see a “Processing” message in the IBAN page.

  • If your activation hasn’t been approved within 2 business days please contact membersupport@hi.com

Step 6

  • Once your details have been confirmed, you can navigate back to the IBAN page to see your IBAN

  • You now have your own personal IBAN to send and receive fiat currencies, just like a normal bank account.

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