Why do we ask you to verify your identity?

Know Your Customer (KYC) is standard practice for any company offering financial services. Identity verification as part of KYC protects our members against fraud, money laundering, and illegal activities in our ecosystem. Financial platforms are required by law to collect this data from their customers and avoid the attempt of these types of financial crimes as part of anti-money laundering (AML) measures.

Initially, you do not need anything other than your phone number to create a hi account and to communicate through a hi channel. In order to transfer and withdraw money, however, you will need to pass a basic know-your-customer (KYC) identity verification check.

Check out our step-by-step guides on how to pass KYC Tier 1 and Tier 2.

During the KYC process, we'll need you to provide us with your:

  • Full legal name

  • Nationality

  • Picture of government-issued ID*

  • Selfie

Please note:

Account opening is exclusively through the hi Web App, or our iOS or Android apps therefore please don’t send us the required information by email or through the in-app chat.

*In the majority of the cases, the best document to use is your passport. If you don’t have a passport, a National ID or a Driving License will usually suffice.

Who should I reach out to if I have questions about identity verification?

If you have inquiries regarding identity verification, please write to kyc@hi.com.

Is it OK to set up more than one account for a single person on hi?

Only one account will be recognized per user. If you are found to have used different people's identity documents in order to set up multiple accounts, hi will close all your accounts and you will lose all rewards earned to date.

Can I create multiple accounts with the same email address?

In order to safeguard members of our community, we do not allow joint accounts. Individuals are not permitted to manage, directly or indirectly, more than one account with us. If you believe there has been an error, please email kyc@hi.com.

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