Go to hi
All Collections
Identity verification (KYC)

Identity verification (KYC)

Details about our "Know Your Customer" verification process

8 articles
Harriet avatarJessie avatar
Written by Harriet and Jessie

All About: Identity Verification

Information about the documents needed for verification and the KYC process
Harriet avatar
Written by Harriet. Updated over a week ago

What’s the difference between Level 1 & Level 2 Verification?

If members want to withdraw, deposit, buy or sell cryptocurrencies on the hi platform they will need to pass identity verification.
Jessie avatar
Written by Jessie. Updated over a week ago

Step-by-Step Guide to ID Verification - Tier 1

A step-by-step to verifying your identity so you can get the most out of your experience with hi.
Jessie avatar
Written by Jessie. Updated over a week ago

Step-by-Step Guide to ID Verification - Tier 2

A step-by-step to verifying your identity so you can get the most out of your experience with hi.
Jessie avatar
Written by Jessie. Updated over a week ago

I was asked to resubmit my identity document, why?

How to proceed if you have been asked to resubmit your details
Harriet avatar
Written by Harriet. Updated over a week ago

I got rejected in the KYC process, why?

Information about most common rejection reasons
Harriet avatar
Written by Harriet. Updated over a week ago

I did not receive the OTP

Information on how to proceed if you haven't received an OTP
Harriet avatar
Written by Harriet. Updated over a week ago

What is “Source of Funds” and what documents are accepted?

Harriet avatar
Written by Harriet. Updated over a week ago