Information about the documents needed for verification and the KYC process

All About: KYC verification

A step-by-step to verify your identity so you can get the most out of your experience with hi.

Step-by-Step Guide to ID Verification - Tier 1

How to correctly upload ID for KYC?

Important reminders for taking a liveness photo

How to take a good Liveness Photo for KYC?

Information about most common rejection reasons

I got rejected in the KYC process, why?

Information on how to proceed if you haven't received an OTP

I did not receive the OTP

What is “Source of Funds” and what documents are accepted?

What documents are accepted for "Proof of Residence"?

Why is the market/region I am in not supported?

Laura

Luna

Details about our "Know Your Customer" verification process

Identity verification (KYC)

Find answers and get help from Intercom Support and Community Experts

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