Identity verification (KYC)
Details about our "Know Your Customer" verification process
8 articles
Written by Harriet and Jessie


All About: Identity Verification
Information about the documents needed for verification and the KYC process
Written by Harriet. Updated over a week ago
What’s the difference between Level 1 & Level 2 Verification?
If members want to withdraw, deposit, buy or sell cryptocurrencies on the hi platform they will need to pass identity verification.
Written by Jessie. Updated over a week ago
Step-by-Step Guide to ID Verification - Tier 1
A step-by-step to verifying your identity so you can get the most out of your experience with hi.
Written by Jessie. Updated over a week ago
Step-by-Step Guide to ID Verification - Tier 2
A step-by-step to verifying your identity so you can get the most out of your experience with hi.
Written by Jessie. Updated over a week ago
I was asked to resubmit my identity document, why?
How to proceed if you have been asked to resubmit your details
Written by Harriet. Updated over a week ago
I got rejected in the KYC process, why?
Information about most common rejection reasons
Written by Harriet. Updated over a week ago
I did not receive the OTP
Information on how to proceed if you haven't received an OTP
Written by Harriet. Updated over a week ago
What is “Source of Funds” and what documents are accepted?

Written by Harriet. Updated over a week ago