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I did not receive the OTP

Information on how to proceed if you haven't received an OTP

Luna avatar
Written by Luna
Updated over a year ago

Please use the "Live Chat" function within the hi app, and our team will help you as quickly as possible. Please be aware that we will attempt to send your verification codes via the last channel you were active on.

My email is not being verified—please help.

Please use the "Live Chat" function within the hi app, and our team will help you as quickly as possible.

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