The best way to link your account to Google Authenticator again is by following the steps in this article.
In case you need further assistance, you can contact us at firstname.lastname@example.org and mention "Google authenticator reset request" in your email title. Please note that email support is now only reserved for members who are unable to access their hi account.
Provide the following information in your email:
We will need you to verify yourself. Please do so by attaching a selfie like this example.
Please ensure you clearly display your ID card, as well as a piece of paper with the handwritten words:
- <today's date>
Note that requests with incomplete information provided may not be processed and will cause delays in our response.