The best way to link your account to Google Authenticator again is by following the steps in <a href="https://help.hi.com/en/articles/6046207-how-to-set-up-your-hi-2fa">this article</a>. 

In case you need further assistance, you can contact us at <a href="mailto:membersupport@hi.com" rel="nofollow noopener noreferrer" target="_blank">membersupport@hi.com</a> and mention <b>"Google authenticator reset request"</b> in your email title. Please note that email support is now only reserved for members who are unable to access their hi account. 

Provide the following information in your email:  

1. Nickname
2. Email
3. Phone Number
4. Selfie photo

We will need you to verify yourself. Please do so by attaching a selfie like this example.

Please ensure you clearly display your ID card, as well as a piece of paper with the handwritten words:

Note that requests with incomplete information provided may not be processed and will cause delays in our response.

What should I do if I lose access to Google Authenticator?

Find answers and get help from Intercom Support and Community Experts

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