We are occasionally required to collect and verify additional information and documents from our customers to comply with customer due diligence and anti-money laundering laws and regulations.
The main tangents of this additional information include:
Your current occupation - a brief explanation of your main income-generating activity;
Source of funds/Source of wealth - please see explanation below;
Purpose of account, Ownership of destination wallet, Purpose of the transaction;
Proving the “Source of Funds” is the key aspect of this process. Proof of Source of Funds should be a document that displays from where the funds used to fund your hi.com account have originated. In cases of large Crypto deposits, we require proof and explanations of how and when the Crypto assets were obtained.
Provided documentation should comply with the following requirements:
Must be in one of the following formats - .pdf, .png, .jpg, .jpeg
Should be visible in full, with all four corners captured (in case it’s a photo/scan)
Your name, date of the statement, and dates of transactions should be clearly visible
All transaction details should be clear and legible
While you may cover sensitive information*, we need to clearly see the inbound transactions (your income) as well as the outbound transactions (your deposits to hi.com)
Bank statements/pay slips / other documents must be relevant to the time period in question and should also reflect your most recent balances
Some examples of possible sources of funds and acceptable proof for each:
Salary: you would provide a recent pay slip from your employer (and/or a tax statement) AND a bank statement showing your recent account balances. Your name, date, and amounts should be clearly visible.
Sale of property: you would provide a copy of a contract of sale (or a copy of a land registry, a title deed, or a letter from a real estate agent or a lawyer confirming the sale of a property) AND a bank statement that displays the proceeds of the sale being deposited. Your name should be clearly visible on both documents along with amounts and dates.
Savings: you would provide a bank statement reflecting that the savings are more than or equal to the amount being invested. The statement period should cover at least three months. Your name, dates, and amounts should be clearly visible.
Loan: you would provide the loan agreement AND a bank statement that displays the loan being deposited. Your name should be clearly visible on the documents along with amounts and dates.
Inheritance: you would provide a copy of a testament (or a letter from the executor of the will or lawyer) AND a bank statement that displays the proceeds of the sale being deposited. Your name should be clearly visible on all documents along with amounts and dates.
Gift or donation: you would provide an affidavit/letter from the donor explaining the nature of the gift along AND a bank statement reflecting the deposit is acceptable. Your name should be clearly visible on all documents along with amounts and dates.
Pension fund: you would provide details on the pension fund (along with a fund statement, if available) AND a bank statement that displays the pension being deposited. Your name should be clearly visible on the documents along with amounts and dates.
Tax refund: You would provide a copy of the tax return that reflects the tax refund (should be no older than 12 months) AND a bank statement that displays the funds being deposited to your account. Your name should be clearly visible on the documents along with amounts and dates.
Other: you would provide other official documentation evidencing the source of wealth and funds. Your name should be clearly visible on the documents along with amounts and dates. The amounts in question should support your financial activity with hi.com.
*It is acceptable to cover some sensitive information, for example - social security number, credit card number, or similar. Please be advised that in order to verify the legitimacy of each document it must be as lightly redacted as possible, i.e. in the case of bank statements, we need to clearly see all of the inbound and outbound transactions.