A step-by-step to verifying your identity so you can get the most out of your experience with hi.

Step-by-Step Guide to ID Verification - Tier 1

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you

	Step 1 Open your hi mobile App Select Profile & Settings Select KYC Tier 1 - Verify Your Identity
	Step 2 Select “Continue”
	Step 3 Follow the instructions to take a selfie
	Step 4 Follow the Instructions to upload the ID document Different countries accept different documents. Please click on the link below to confirm which document is accepted for KYC. Identity Docs \| Sumsub To pass the ID document verification, an unedited copy of the ID document must be uploaded, the four corners should be clearly visible and no part of the ID document should be obscured by a foreign object.
	Step 5 Fill in your details Select “NEXT”
	Step 6 Review the information you have provided Select “NEXT”
	Step 7 Your details will then be reviewed by our system, typically within a few hours.