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Step-by-Step Guide to ID Verification - Tier 1
Step-by-Step Guide to ID Verification - Tier 1

A step-by-step to verify your identity so you can get the most out of your experience with hi.

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Written by Angelina
Updated over a week ago

Step 1

  • Open your hi mobile App

  • Go to Profile & Settings

  • Select "KYC Tier 1 - Verify Your Identity"

Step 1.5

  • If you see this pop-up message, Select “Verify Identity Now”

Step 3

  • Follow the instructions to upload the ID document

  • You can either select "From Camera" to take new photos, or

  • If you already have them saved in your device's gallery, simply choose "From Gallery"

  • Check out our tips for uploading your ID correctly at this link

Step 3.1 - Take from Camera

  • Fit your ID into the frame and let the instructions guide you

  • Just a friendly reminder to include both the front and back sides of your ID card when submitting it

  • Feel free to check out our helpful guide here about which documents are acceptable

Step 3.2 - Upload from Gallery

  • Select the type of ID document you would like to submit

  • Upload the non-edit image of your document from your device

  • If you are submitting an ID card remember to include both the front and back sides of your card

Step 4

  • Press "Go" to start the Selfie verification

Step 5

  • Fit your face within the circle and let the instructions guide you

  • Here are some helpful tips to ensure you get the best shot possible

Done for now!

Rest assured, your details will be carefully reviewed within a timeframe of just a few hours to a maximum of 7 business days. We appreciate your patience and understanding as we work diligently to ensure the best outcome for you

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