A step-by-step to verifying your identity so you can get the most out of your experience with hi.
Written by Jessie
Updated over a week ago
Step 1
Open your hi mobile App
Select Profile & Settings
Select KYC Tier 1 - Verify Your Identity
Step 2
Select “Continue”
Step 3
Follow the instructions to take a selfie
Step 4
Follow the Instructions to upload the ID document
Different countries accept different documents. Please click on the link below to confirm which document is accepted for KYC. Identity Docs | Sumsub
To pass the ID document verification, an unedited copy of the ID document must be uploaded, the four corners should be clearly visible and no part of the ID document should be obscured by a foreign object.
Step 5
Fill in your details
Select “NEXT”
Step 6
Review the information you have provided
Select “NEXT”
Step 7
Your details will then be reviewed by our system, typically within a few hours.