All Collections
Identity verification (KYC)
I got rejected in the KYC process, why?
I got rejected in the KYC process, why?

Information about most common rejection reasons

Harriet avatar
Written by Harriet
Updated over a week ago

This may be because you have uploaded an ineligible or expired identity document.


Your identity verification could also be rejected if you did not follow the instructions correctly, failed screening, or breached our Terms of Service. You could also be underage*


If you need further assistance, please don't hesitate to get in touch with our support team via live chat.

*Members must be 18 or older per our Terms of Service. This is a global prerequisite - not dependent on any jurisdiction.

Did this answer your question?