This may be because you have uploaded an ineligible or expired identity document.

<br>Your identity verification could also be rejected if you did not follow the instructions correctly, failed screening, or breached our Terms of Service. You could also be underage*

<br>Please contact <a href="mailto:kyc@hi.com" target="_blank" rel="nofollow noopener noreferrer">kyc@hi.com</a> for further assistance.

<i>*Members must be 18 or older per our Terms of Service. This is a global prerequisite-  not dependent on any jurisdiction.</i>

Information about most common rejection reasons

I got rejected in the KYC process, why?

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