This may be because you have uploaded an ineligible or expired identity document.


Your identity verification could also be rejected if you did not follow the instructions correctly, failed screening, or breached our Terms of Service. You could also be underage*


Please contact kyc@hi.com for further assistance.

*Members must be 18 or older per our Terms of Service. This is a global prerequisite- not dependent on any jurisdiction.

Did this answer your question?